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Tube Warranty and Returns Policy

All our tubes are guaranteed for 90 days from the date of purchase. If you receive a tube that does not perform to the manufacturer's specifications, please do the following:

  • Contact us via email and get a return authorisation
  • Return the product via regular mail within 90 days from when we shipped it,
    and we will provide an exchange or refund of the full purchase price of the tube.

We can't accept returns that don't have an authorisation, are past 90 days, or are returned improperly.

TubeSync Products Warranty and Returns Policy

All TubeSync products are guaranteed for 12 months from the date of purchase. If you receive a product that does not perform to specification please do the following:

  • Contact us via email and get a return authorisation
  • Return the product via regular mail within 12 months from when we shipped it, and we will provide an exchange.

We can't accept returns that don't have an authorisation, are past 12 months, or are returned improperly.

KBO Dynamics : Terms & Conditions Document -  In PDF Format

Shipping Options

We try to ship orders within two business days. If in the unlikely event there is a problem with supply, you will receive an email from us explaining the delay, this will be followed up with an email when your order ships.

UK Orders: Our shipping is flat rate within the UK via the Royal Mail, delivery is usually between 1-2 working days.
US Orders:
Tube products shipped to North America are shipped by our US partner, delivery is between 4-7 working days.Other shipment options are available if requested. If you are a wholesale customer please contract us to confirm shipping details.
Exceptions include large or heavy products which may incur an additional surcharge. If a surcharge is incurred the customer will be notified prior to shipment.  

Payments

Payments are made using PayPal, as it's a fast, safe and convenient way to pay for goods. You pay from your PayPal account (which is free to set up) the money is then made via your registered credit card, debit card or bank account. This way you can quickly and easily make a purchase without disclosing financial information. PayPal is accepted worldwide, and can be used to make payments locally or internationally. It’s trusted as its industry-leading fraud prevention helps reassure customers.
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Privacy

Your privacy is important to us. KBO Dynamics Ltd is extremely diligent in keeping your information safe and secure. Our privacy statement guarantees specifically that we will not share, barter, sell, or trade your confidential information with anyone, under any circumstances.

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